1. Data Controller

Catleya Royal Club, located at Vereda Penjamo, Coffee Region, Colombia, is responsible for processing the personal data you provide through our web platform and other service channels.

2. Legal Framework

Personal data processing is carried out in compliance with Colombian Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, relating to personal data protection (habeas data).

3. Data We Collect

Full name
Email address
Phone number (optional)
ID document (optional, for bookings)
Platform usage data (bookings, history)

4. Purposes of Processing

Your data is used to:

Manage your account and bookings.
Handle contact requests and customer service.
With your express consent: send you communications about exclusive offers, promotions, and discounts from Catleya Royal Club.
Fulfill legal and contractual obligations.

5. Consent for Marketing Communications

Exclusive offers, promotions, and discounts are sent only when you give your consent by checking the corresponding box during registration or from the 'Communications & Privacy' section of your profile. You may revoke this consent at any time from your user profile, without affecting service provision.

6. Data Subject Rights

As the data subject, you have the right to access, update, correct, and delete your personal information, as well as to revoke your consent. To exercise these rights, write to us at info@catleyaroyalclub.com.

7. Information Security

Catleya Royal Club adopts reasonable technical and administrative measures to protect your personal data against unauthorized access, loss, alteration, or destruction.

8. Third-Party Transfers

We do not sell or transfer your personal data to third parties for commercial purposes. We may share information with technology service providers who act as data processors under strict confidentiality agreements.

9. Policy Changes

We reserve the right to update this policy. Any relevant changes will be notified through our platform or to your registered email address.

10. Contact

For any concerns regarding the processing of your personal data, contact us at info@catleyaroyalclub.com or call us at the number listed on our website.

Privacy Policy